Visa Application Processing
Dissemination of Information
We understand the importance of disseminating essential & accurate Information to the Applicants. Hence we provide Information through dedicated multilingual website, personal assistance across counter, dedicated call centre & live chat
Pre Scrutiny of Applications
Cox & Kings Global Services conduct a thorough scrutiny of passport applications & documents before accepting. The documents are scrutinized by our well trained customer service officers. Our officers check the documents as per the checklist provided by the Mission and strictly adheres to the CKGS standard operating procedures.
Acceptance of Application
We provide dedicated service centres and option for joint service centres to our clients. Our centres are easily accessible to general public and are friendly to differently able people. We possess the expertise of collecting the applications - Over the counter, online, via post (courier) and through CKGS Kiosks.
CKGS collects the fee on behalf of the Mission and issues clear, detailed bar coded receipt to the applicants. We also offer various channels of payment, such as debit card, electronic fund transfer, banker's cheque, bank collection counter etc depending on the country specific payment transaction norms. Clear audit trail reports are sent to the Mission on daily basis. We offer Missions to customize & View the reports online.
We understand the importance of data integrity & security, therefore we provide customized data management solution to Diplomatic Mission’s. CKGS offers digitization of data and electronic storage for future reference and retrieval. Our data management service is driven by a well-developed suite of disciplined, structured-quality processes - all wrapped within a strong data privacy and security envelope.
Scheduling of Interviews
A smart web based appointment scheduling software has been designed to facilitate optimum utilization of time and to exert minimum effort. Through this integrated flexible module based on assessment criteria provided by missions, scheduling of interview can be done online and offline with measures to alert for duplication. The appointment scheduling module is designed to be implemented as a standalone system as per the requisite of the Mission.
CKGS provides complete document tracking solutions through web based passport tracking module. Each movement of passport is tracked and traced through unique barcode system through this module.
Return of Documents
CKGS collects the processed documents in a secured and safe manner from the Mission as per the agreed schedule. All documents/passports are returned to the applicants in sealed envelopes provided by CKGS. As an option applicants can also choose to have documents/passports delivered to them through courier or it can be collected across the counter. CKGS possess the capability of providing the same day return of passports subject to the requirements and guidelines provided by the Mission